When an older adult needs help at home, families often need clear answers without a hard sell. If you are searching for home care accepting new clients Southeast Michigan, Elder Empowerment Services welcomes calls from families and referral partners who want to discuss current needs, timing, and possible next steps.

“Accepting new clients” means there is a process for reviewing new requests. It does not mean every schedule or service can start immediately. Care depends on an assessment, the address, the kind of help needed, current staffing, the requested schedule, and clinical acceptance when nursing is involved. A direct conversation is the best way to learn what may be possible for your situation.

To begin, call 734-414-8000. You do not need to have every detail organized before calling. A family member, older adult, discharge planner, case manager, physician-office team member, or other referral partner can start the conversation.

Home care accepting new clients in Southeast Michigan: what availability means

Home care is personal, and availability is more than an open spot on a calendar. The agency needs to understand where care will take place, which tasks are requested, how often visits are needed, whether there are mobility or safety concerns, and whether the request is for caregiver support, registered nurse support, or both.

A short daytime visit requires different planning than a long shift, an overnight schedule, or skilled nursing support. Matching also matters. The care plan and schedule should be realistic for the client and for the professional assigned. That is why Elder Empowerment reviews each request individually rather than promising care before learning the facts.

Start with a conversation and a needs assessment

The first call should help everyone decide whether an assessment is appropriate. Families can describe what is changing at home, what support is already in place, and what feels hardest right now. Referral partners can share the requested service, timing, contact person, and any known authorization pathway.

It is helpful to have the following information available, if known:

  • The client’s home address and best contact person.
  • The type of help requested and the preferred days and times.
  • Any recent discharge, change in condition, fall concern, memory concern, or caregiver burnout affecting the request.
  • Whether the family is considering private pay or has a program, plan, or case manager involved.
  • For nursing requests, relevant orders, clinical details, and the name of the treating provider when available.

Families may review this guide on how to choose a home care agency in Michigan before comparing options.

Choose caregiver support, private-duty RN support, or both

Elder Empowerment offers caregivers plus private-duty registered nurse support. These services are related, but they are not interchangeable. A caregiver may help with daily routines and non-medical support identified in the care plan. An RN may provide nursing services that require clinical review, appropriate orders when applicable, and acceptance based on the person’s needs.

Some families need caregiver support only. Others are looking for a nurse for a focused visit or a longer shift. In some situations, caregiver and nursing services may be coordinated. The assessment helps define the appropriate role, visit plan, boundaries, and communication needs.

Families with a clinical request can read more about private-duty RN care and care management in Metro Detroit. Private-duty nursing is not emergency care. Call 911 for an emergency or an immediate threat to health or safety.

Understand rates and payment pathways before care begins

Clear pricing helps families plan. Elder Empowerment’s caregiver rates are generally $28–$35 per hour, based on visit length. Private-duty RN support is $150 per hour with no minimum-hour requirement. A short RN visit or a longer shift may be considered according to the client’s needs and the agency’s ability to accept and staff the request.

The final service plan, schedule, and expected private-pay cost should be discussed before care starts. Families should ask what is included, how schedule changes are handled, and who to contact when needs change. Rates alone should not replace a careful review of the proposed plan.

Elder Empowerment also accepts HAP CareSource and the MDHHS Home Help program through HHAeXchange when the person is eligible and the requested service is authorized. This is not a promise of coverage or payment. Eligibility, authorization, covered services, approved hours, and ongoing program requirements are determined through the applicable payer or program. Learn more about ways families may pay for home care in Michigan, then confirm the details for the individual case.

Communities served across Wayne, Oakland and Washtenaw counties

Elder Empowerment reviews requests throughout Wayne, Oakland and Washtenaw counties, including Livonia, Northville, Redford, Plymouth, Canton, Westland, Garden City, Farmington, Farmington Hills, West Bloomfield, Novi, Ann Arbor, Ypsilanti and nearby communities. Families and referral networks often cross city and county lines, so call with the full service address for a coverage review.

Service at a particular address is never automatic. Availability depends on the exact area, the requested services, the person’s needs, staffing, schedule, and clinical acceptance. If the client is near the edge of the service area, call and provide the full address so the team can review it rather than relying on a general city list.

What happens before a new home care plan starts

  1. Initial call: The family or referral source describes the request, location, timing, and contact information.
  2. Assessment and review: Elder Empowerment gathers the information needed to understand the person’s goals, risks, routine, and requested support.
  3. Service and payment discussion: The team explains the proposed caregiver or RN role, rates, schedule, and any known authorization steps.
  4. Acceptance and staffing: The agency determines whether it can clinically accept the request and provide appropriate staff for the schedule and area.
  5. Plan and start details: If the request can move forward, the family receives the agreed plan, contacts, and start information.

It is reasonable to compare more than one option, especially when timing is urgent. Ask each provider who supervises care, how concerns are reported, what happens if a scheduled professional is unavailable, and how changes are documented.

Sometimes a family’s needs point toward a residential setting instead of in-home support. For a separate local option, review adult foster care openings in Livonia. That resource describes a different model of care and should be evaluated on its own terms.

Frequently asked questions

How quickly can home care start in Southeast Michigan?

Start timing depends on completing the assessment, the client’s location and needs, caregiver or nurse availability, the requested schedule, and clinical acceptance when nursing is involved. Call 734-414-8000 to discuss current availability; a start date cannot be promised before those details are reviewed.

Can Elder Empowerment provide both caregiver and RN support?

Yes. Elder Empowerment offers in-home caregivers and private-duty registered nurse support. The assessment helps clarify which type of support may fit, and services can be coordinated when needs, staffing, schedule, service area, and clinical acceptance allow.

What does home care cost?

Caregiver support is generally $28–$35 per hour, based on visit length. Private-duty RN support is $150 per hour with no minimum-hour requirement. The proposed schedule and services are reviewed before care begins so the family can understand the expected private-pay cost.

Does Elder Empowerment accept HAP CareSource or MDHHS Home Help?

Elder Empowerment can work with HAP CareSource and the MDHHS Home Help program through HHAeXchange when the person is eligible and the service is authorized. Acceptance does not guarantee eligibility, authorization, covered hours, payment, or an immediate start of care.

Ready to talk through the next step? Call Elder Empowerment Services at 734-414-8000. The team can listen to the request, explain the assessment process, and discuss current possibilities without promising coverage, staffing, or a start date before the required review is complete.